Managing Conflict & Difficult Situations & Customer Care

Course information

To introduce awareness of present legislation. To explain the detrimental effects internal conflicts can have to personal and company morale and business results. To ensure that drivers understand the legal aspects resulting from physical intervention.

To understand who the customer is. To ensure delegates understand their responsibilities as ‘the face of the company’. To provide delegates with procedures for handling customer complaints.


Please select a date from the list below, you may select multiple dates once you have added the first to your basket
Course Date
20th January 2024
3rd February 2024
20th April 2024
15th June 2024

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